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Mulfi-Factor Authentication

To further strengthen the security of your TMS and protect your data, we’ve introduced Multi-Factor authentication (MFA) functionality in Go and GoPlus TMS.

As cyber threats continue to evolve, MFA adds an extra layer of protection by requiring a second form of verification, in addition to a password. This feature is part of our ongoing commitment to keeping your information safe.

You can choose to enable MFA. Whilst it is optional at the moment, we strongly advise you to consider rolling MFA out to your users as soon as possible.

Please read the following notes before enabling the feature.

MFA Options

You can decide when and how to roll out MFA by choosing one of the following options in Go TMS 'My Business': 

  1. Not required – No extra verification required (default setting)

  2. Prompt users to setup – Reminds users to use MFA, after 3 days or 10 logins

  3. Mandatory – Requires users to use MFA every time they log in

Please note: Only Go Administrators can manage MFA options. Once enabled, all your TMS users will be prompted to use MFA depending on the options you choose.

Enabling MFA - Suggested Next Steps

Before enabling MFA please consider taking these next steps:

  1. Inform your users before changing the MFA options in Go TMS.

  2. Share the following 'MFA User Video' with users, It shows how they can access their Go TMS, once MFA is enabled.

  3. Select the 'Prompt for MFA' option whilst onboarding users.This will give you time to communicate the change with users and ensure they can continue accessing their software, without disruption, until they have MFA set up.

How to Log into Go TMS using MFA

Once MFA is enabled, users can log into their Go TMS as follows:

📲 Authenticator app – Microsoft or Google Authenticator apps can be used to generate a secure login code every time users log into Go TMS.

📧 Email – Users can opt to receive a one-time verification code by email, using their Go TMS login email address.

Help for Getting Users Set Up

For Go Administrators
Please watch this video - it shows you how to enable MFA for your users.

 

For Go Users
Please share this video with your users before enabling MFA - it shows how to access Go TMS using an email verification code or an Authentication app.

Watch and share the video (right click to copy link please)

 

 

Have a question?


Please contact your Customer Success Manager (csm@mandata.co.uk) or our Support team (helpdesk@mandata.co.uk).

Many thanks,

Mandata Product Team